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This webinar reviews global thinking on a variety of user-related issues including the safety of GenAI (or AI-Chatbots as they used to be referred to). The good aspects of the technology refer to how it will benefit society; the bad aspects relate to the mistakes which the technology commonly makes; and the ugly refers to the use of the technology in the hands of malfeasants. It is now clear that the main imperative is to understand the technology and by so doing avoid the risks it presents.